Give us one month to conduct the Digital Mystery Shop and upon completion you’ll receive valuable customer experience insights in addition to the following:
Give us one month to conduct the Digital Mystery Shop and upon completion you’ll receive valuable customer experience insights in addition to the following:
A shopper, with your choice of persona will make an online enquiry using your preferred method
A record and rating of the customer experience over a two week period
Valuable video feedback via a private Facebook group
A written report with results from an online survey and recommendations
Our digital mystery shopping service will help increase conversions by identifying gaps in the existing customer journey. We will make recommendations to set your project up for success with a framework to provide an exceptional customer experience. Always.
Property Republic is a boutique property marketing consultancy that delivers exceptional service, strategy and results through client collaboration, research and experience.
Mystery shopping is an important service offering at Property Republic. We’ve re-engineered our mystery shopping process to involve a closed Facebook group where shoppers submit a short video log of their experience at every stage of their process – initial enquiry, follow-up and digital follow up. Being able to provide our clients with this ‘face-to-face’ feedback is highly beneficial.
Our methodology provides you with intimate video feedback, as well as a survey results from our shoppers who are typically, genuinely looking to purchase. Our process keeps your team in the loop as the exercise progresses and provides you with some valuable, timely insights into how you can improve your brand presence, upskill your sales team and set market-leading customer service standards now and into the future!
Our expert services include:
Customer Experience
Social & Content Marketing
Digital Lead Generation
Project Marketing
Project Diagnostics
Workshops
Judi Carr, Director of Property Republic
Judi has extensive experience in the property sales and marketing area. She has a passion for improving the customers’ experience and elevating the role of the marketing function. Apart from establishing a successful project marketing business, Judi has also been the Victorian Sales and Marketing Manager for Stockland and the Executive Director of the Urban Development Institute of Australia (WA).
Property Republic now focuses on providing niche strategic sales and marketing services to the residential, retirement, apartment and building sectors of the industry.
Georgie Logie-Smith, Marketing Manager
An expert on all things property who loves to laugh out loud. Mum of two delicious, busy boys and proud people person. Long suffering Dees supporter.
Flipping through property pages since before she could read, our Marketing Manager, Georgie, has an undeniable passion for property. Her strong work ethic and incredible interpersonal skills ensure our clients and internal team receive seamless communication and a high level of support – always.
Abigail Jones, Content Creation Executive
Coming from a journalism background, Property Republic’s Content Creation Executive, Abigail, is passionate about finding the right words to deliver meaningful messages. Abigail lives and breathes content of all types and as a result knows how to craft content that conveys an effective tone of voice, engages with audiences and ultimately converts.
Customer Testimonial
"Property Republic developed an extensive and comprehensive mystery shopping exercise to evaluate the customer experience of our projects, in comparison with other, local competing developments. By hiring a range of mystery shoppers, having them document every step of their experience through video and surveys and creating a Facebook page for these shoppers to share the results, we were able to acquire a broad range of qualitative data on the performance of our sales team. Thanks to Property Republic's innovative project diagnostic strategies, we now have valuable insights into how we can continue to achieve amazing results through prioritising the customer experience."
Matthew Planner - General Manager Communities, MAB Corporation
Follow us on social
Copyright © 2019 Property Republic | Privacy Policy | Terms of use